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Venue Advisory Policy

Service Overview

This Service Policy outlines the terms under which Venue Advisory provides hospitality consulting services. Our goal is to deliver practical, transparent and professional support while building long-term relationships with our clients.

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1. Our Commitment

Venue Advisory provides independent hospitality consulting designed to improve operational performance, profitability and customer experience.

Every recommendation is based on real hospitality experience and tailored to the individual needs of your business.

We are committed to honesty, confidentiality and practical solutions that create measurable value.

2. Our Services

Venue Advisory currently offers the following consulting services:

  • Discovery Session

  • Operational Review

  • Venue Transformation

  • Operational Partnership

Each service has a defined scope of work and will be confirmed before the engagement begins.

3. Discovery Session

The Discovery Session is a 90-minute on-site consultation designed to understand your business and identify opportunities for improvement.

Prior to the meeting, clients are required to complete a Discovery Form and provide relevant information to help us prepare.

During the session we will:

  • Listen and understand your business

  • Observe your operation

  • Ask questions

  • Discuss your goals and challenges

  • Provide initial recommendations and professional insights

The Discovery Session does not include a written operational report or implementation of recommendations.

4. Operational Review

The Operational Review is a comprehensive business assessment.

We analyse your operation from both a financial and operational perspective to identify opportunities for improvement.

This may include:

  • Profit & Loss analysis

  • Labour cost review

  • Roster assessment

  • Food and beverage costing

  • Supplier invoice review

  • Procurement assessment

  • Google Reviews and customer feedback analysis

  • Operational observations

  • Cost-saving opportunities

Following the review, clients receive a detailed report outlining observations, recommendations and priority actions.

This package is advisory only and does not include implementation.

5. Venue Transformation

Venue Transformation includes everything within the Operational Review together with hands-on implementation.

Rather than simply providing recommendations, we work alongside your management team and staff to implement practical improvements during live service.

This service may include:

  • Staff coaching

  • Workflow optimisation

  • Service observations

  • SOP implementation

  • Operational improvements

  • Team development

  • Management support

Changes are discussed with the client before implementation wherever practical.

6. Operational Partnership

Operational Partnership is our ongoing monthly advisory service.

Designed for hospitality businesses seeking continuous improvement, we become an extension of your management team by monitoring key business performance indicators and providing regular strategic support.

The service includes:

  • Monthly Profit & Loss review

  • Labour cost monitoring

  • Food cost analysis

  • Stock management oversight

  • Supplier invoice review

  • Purchasing recommendations

  • Google Review monitoring

  • Monthly operational performance report

  • Two scheduled on-site visits each month

  • Ongoing operational guidance

Operational Partnership supports business owners and managers but does not replace their day-to-day management responsibilities.

7. Client Responsibilities

Clients agree to:

  • Provide accurate financial and operational information.

  • Complete requested questionnaires before scheduled consultations.

  • Supply relevant documents where required.

  • Provide reasonable access to the venue during scheduled visits.

  • Communicate openly throughout the engagement.

The quality of our recommendations depends on the accuracy of the information provided.

8. Confidentiality

Venue Advisory treats all client information as strictly confidential.

Financial information, supplier pricing, operational procedures and business strategies will never be disclosed to third parties without the client's consent, unless required by law.

9. Fees & Payment

All consulting services require full payment in advance to secure the booking.

For larger consulting engagements, a staged payment schedule may be agreed upon in writing before the project commences.

Operational Partnership clients are invoiced monthly in advance.

Venue Advisory reserves the right to postpone or suspend services where payment has not been received.

10. Cancellations & Rescheduling

Clients may reschedule appointments with at least 48 hours' notice.

Cancellations made with less than 48 hours' notice may incur a cancellation fee of up to 50% of the booked service.

Failure to attend a scheduled consultation without notice may result in the full consultation fee being forfeited.

11. Recommendations

Venue Advisory provides professional advice based on:

  • Information supplied by the client

  • Industry best practice

  • Operational observations

  • Professional hospitality experience

All recommendations are intended to support business improvement.

Implementation remains the client's responsibility unless specifically included within the agreed service package.

12. Limitation of Liability

While Venue Advisory aims to improve business performance through practical recommendations and operational support, we cannot guarantee increases in revenue, profitability or business performance.

Business decisions remain the responsibility of the client.

Venue Advisory accepts no liability for decisions made by the client following our recommendations.

13. Intellectual Property

All reports, operational documents, templates, procedures, training materials and recommendations produced by Venue Advisory remain the intellectual property of Venue Advisory unless otherwise agreed in writing.

These materials are provided solely for use within the client's business and may not be copied, distributed or resold without written permission.

14. Our Approach

At Venue Advisory, we believe successful hospitality businesses are built through experience, collaboration and continuous improvement.

We don't simply provide advice—we work alongside hospitality professionals to identify opportunities, implement practical solutions and build stronger, more profitable venues for the future.

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